GDPR / Privacy – This document describes how we handle and manage your data to protect its security and your privacy.

GDPR / Privacy – Summary

We are BIGFILEBOX LIMITED, and you can contact us at We process your data to provide our services to you, or for our legitimate interests We only process your data for as long as we need to, and then we delete it We do not sell or share your data with others unless they are providing a service to us (such as payment service providers), or unless you ask us to share your data Our services include a number of places where you can send data to third parties. If you want to use these, you should check you are happy with the way they use your data We do not market to you without your consent and, if you give us your consent, you can withdraw it at any time We do not share your data outside the EEA

Who we are

BIGFILEBOX LIMITED (“we”, “us”, “our”) is a limited company registered in England and Wales (registration number 14086266) 93 Tabernacle Street,London, EC2A 4BA,United Kingdom. We operate a single service BigFilebox. This privacy policy covers how we will use, collect and process any data provided to us.

How we process your data

Throughout your interactions with us we will collect only the data that we require in order to provide you with the service that you are requesting. The key information that we process is shown below for your information:

IP Addresses

When you access any of our services we will store a record of your IP address along with details of your request in our logs. This information is stored and used by our system team to ensure the integrity of our services. Retention: This information is stored in rotating logs, which are kept for a minimum of 6 months.

Authorisation and session data

Whenever you login to one of our services we will use cookies that will identify your session to our services. This is necessary to provide our service to you. In addition to these cookies, we also store IP addresses and browser user agents with your session. This allows us to look for anomalies in its use to help us protect your account and our systems. This data is stored until such time as the associated user account is deleted.

Your name

When you sign up, we need to know your first and last name so that you can be identified. We will use your name to address you and it may be stored in various systems that you use (for example: our helpdesk). This is necessary to provide our service to you. Your name may be shared with other people that share access to an account you are part of. For example, if you have a BigFilebox account, your name will be shared with other members of that account. Your name will be retained until your user account is deleted. In some cases, your name may be kept with your billing records where we have a legal obligation to store this information.

Email addresses

We will store your email address for the purposes of managing your account with us. This will be used for transactional emails that relate directly to your account or services. This information is required in order to ensure you are informed about your account and can take appropriate actions in various situations. We may also use your email address to send you messages about our services which may include notifications about newly launched features, improvements to the service, upcoming maintenance as well as ways to help you make the most of your service. If you would rather not receive these messages, please let us know or click the unsubscribe link in these emails. We will not send you any other marketing messages unless you subscribe to our newsletter which you can do through our website when signing up or through one of our applications. When you do this, you will be consenting with us to use your email address for this purpose. You may withdraw this consent at any time by unsubscribing from the messages or contacting us. If you are using a service that allows multiple users to have access to the same account, your email address may be shared with the other users on this account. Your email address will be kept until such time as all accounts associated with it are deleted from our systems.

Outgoing emails

If we send you transactional emails, these will be passed through our mail service provider’s servers. This is necessary to provide our service to you. The information stored includes the contents of the message sent, the email addresses of the recipients and any other headers.

Incoming emails

If you send us emails, these may be passed through our mail service provider’s mail servers. If some cases, these messages will be consumed by one of our services or applications, for example, tickets sent to your BigSupportbox account. This is necessary to provide our service to you.


We never store your own passwords on our services in plain text. Passwords are hashed using an industry standard hashing algorithm. Use a unique password with our services that is not shared with any others.

Company name and your postal address

We require your postal address in order to provide you with an invoice for your services. This information is collected as a legal obligation and will be stored on our systems along with invoices for a minimum period of 7 years.

Payment cards

h3> We do not store full payment card details on our own servers. We work with external PCI-compliant payment processors (Stripe and GoCardless) who store these details. We store the last 4 digits of your card and the card type on our systems so that you can identify which card will be used for future payments. We also store the country that the card was registered in and the IP address country that the card was added from as a legal obligation to ensure that the correct VAT rate is charged for your payments. We will instruct our payment processors to delete any stored card details when you cancel your account.

Any data added by you and stored in your accounts

When you use our services you might upload or generate personal information relating to your own customers and users. You will remain the data controller for all such data that is stored within our systems and are responsible for ensuring you have an appropriate lawful basis and notices in place to allow us to store this data on your behalf. If you use a Bigfilebox Limited service which allows you to upload, store or process any personal data, you are responsible for ensuring that you are compliant with appropriate laws and regulations (for example the General Data Protection Regulation) for this data. We do not recommend customers store any personal data in areas of our systems that are not designed for the purposes of storing this information. Data stored in the services you have with us will be kept until such time as you delete the data yourselves or you cancel your account. Upon cancellation of an account, we may keep the data for up to 7 days at which point it will be purged from our databases.


We use Google Analytics to help us track the details of visitors browsing our public websites. We do not send any personal data to Google’s services through Google Analytics and we configure our tracking codes to anonymise any IP addresses.

Support by email

If you contact us by email or through one of our websites, you will be sharing your contact details (email address and/or phone number) with us for the purposes of responding to your query. This is necessary to provide our service to you. Retention: We retain all support requests (including name and contact details) that we receive for the purposes of auditing and training of staff.

Emails directly to/from our employees

If you communicate with our employees directly by email (i.e. not using our normal support channels), we may retain your name and email address in the mailboxes of the employee(s) that you communicate with. This is necessary to provide our service to you. Retention: Employee emails are kept indefinitely. Any emails that contain sensitive data that are delivered by accident will be removed immediately.

Push notifications to mobile devices

If you use one of our mobile applications that send push notifications to your phone, we will store a unique token which identifies your mobile device and allows us to address push notifications to your phone. This is necessary to provide our service to you. We also store the content of push notifications for the purposes of debugging. Retention: The device token is stored until such time as you disable push notifications within our application (note: disabling notifications on your phone alone will not remove the token from our service). Historical push notification content is stored for a period of 3 days from the date it was sent.


We store backups of data stored by us for use in disaster recovery. Backup data is encrypted and stored off site in a secure data centre. This is necessary to provide our service to you. Retention: Backup data is stored for a period of 3 years Job applications If you apply for a job with us, we will store the personal data that you submit for the purposes of considering your application. Job application data will only be kept until the position has been filled unless you ask us to keep your information on record for considering for a future position.

Transfer of data on product or service acquisition

If one of our services is acquired by another company or entity, we may share your information with the acquiring company so that they may continue to provide you with the services that you have elected to receive. You will be notified by email in the event that such an acquisition occurs.

Third party processors

In some cases, we may use third parties to provide storage or computing services. We maintain a list of third parties that process data on our behalf. We may share your details with processional service companies such as accountants or accounting software. We may share your details with company who provide us with payment services for taking payments from credit/debit cards. We may share your details with providers we use to provide computing services. We may share your details with email marketing software providers to allow us to send emails to customers. We may share your details with companies who provide us with communication services such as a live chat or email providers. We will not share your data with third parties for the purposes of any marketing without your consent unless otherwise specified in this privacy notice.

Correcting your personal data

It is important to us that the information we store is up to date and accurate. You may update your details at any time through our various websites and applications.

Removal of your personal data

In some cases, you may be able to request that we remove your personal data from our systems. As with correcting your data, you can often delete your data yourselves through our websites and applications. In other cases, though, please feel free to contact us using the information below.

Your rights

You have a lot of rights, including right to request access to and rectification or erasure of your personal data or restriction of processing of it. You also have the right to object to our processing of your data in some situations, as well as the right to data portability.

Notification of data breaches

Upon discovering any data breaches, we will notify any affected individuals as soon as its practical following our data breach notification policy. This policy dictates that in the event of a data breach concerning personal data, the affected parties will be notified by email to the main email address we store with your account.

Use of our services by persons under the age of 16

We do not allow anyone under the age of 16 to signup, use or store any personal data with us on any of our services. If we discover or are notified about the presence of a user under this age, we will remove their data from our systems without notice.

Changes to our privacy policy

We may need to make changes to this privacy policy from time to time. All changes will be published to our websites and we recommend reviewing it to stay up to date. If we make any changes that we feel may affect your privacy rights, we will notify you by email or by displaying the information within our services or applications.

Our lawful basis for data processing

Under the General Data Protection Regulation, unless we have otherwise specified above, we will be processing your data as a legitimate interest. These interests include staff training, ensuring the security of our systems and to allow us to operate our business in an efficient manner. Where our processing is based on consent, you may withdraw consent at any time. Where our processing is necessary for us to perform our contract with you, or to take steps to enter into a contract with you, we will not be able to enter into a contract with you or deliver our services to you if you do not give us the data in question.

Disclosure of information to law enforcement agencies

We may disclose your information if we are requested to by any law enforcement agency where we believe we are required to comply with the request under any applicable laws.

Data protection authority

You may have the right to lodge a complaint with your local data protection authority or the Information Commissioner’s Office (ICO) in the United Kingdom (our authority). The ICO can be contacted at: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Other information can be found on their website at

Contacting us

If you have any questions about our privacy policy or any other aspects of our services, you may contact us by email on